SMS / text message terms

What we text, and to whom

BuildSource sends transactional and account-related text messages only. We never send marketing or promotional texts, and we never text anyone who has not given us their own number and confirmed it with a code we sent.

Homeowners who submit a request through BuildSource

• a 6-digit verification code, when you enter your number
• a confirmation of your request with its reference number, once your consent is recorded
• one short follow-up about 30 days after a contractor first reaches you (or after your request, if no call connected), asking whether the work went ahead and how the contractor performed

Up to 3 messages per request, plus a fresh code if you ask us to resend one.

Connectors

• a 6-digit code each time you sign in
• a notice when a contractor first contacts a homeowner you introduced, the outcome of that job, and the date a referral fee falls due

Roughly one message per event on a referral you made; frequency varies with your activity.

Contractors receive no text messages. Contractor notifications are delivered in the BuildSource app and by email.

Msg & data rates may apply. Carriers are not liable for delayed or undelivered messages.

How you opt in

You give us your own mobile number, on your own device, and we show you the consent wording below before any message in this programme is sent to you. In every case we store the exact wording you saw, its version, and the date and time. (A connector signs in first, with a one-time code, and sees the consent wording immediately after — see the sign-in note at the end of this section.)

Homeowners — displayed on the request screen before the code is sent. You tick two separate boxes, neither of them pre-ticked, and entering the 6-digit code we then text you is the affirmative act that records your consent:

Text me about this request. BuildSource will send a verification code now, a confirmation of this request, and one follow-up about 30 days from now — up to 3 messages per request, including by automated means. Up to the number of contractors I chose may call me through a BuildSource number; my phone number is never given to a contractor. Msg & data rates may apply. Reply HELP for help, STOP to stop texts (this also closes my request). Consent is not a condition of any purchase. See SMS terms.

Connectors — displayed on its own screen in the BuildSource app, the first time you sign in after your seat is approved. The box is not pre-ticked, and ticking it is the affirmative act that records your consent. You may decline; we then tell you plainly that we cannot send you introductions, and you can agree later:

By continuing you agree that BuildSource may text you about your introductions — when a contractor makes contact, how the job ended, and when a fee is due — including by automated means. Msg & data rates may apply. Reply HELP for help. Reply STOP to end texts. Consent is not a condition of any purchase.

Consent to receive text messages is not a condition of purchasing any goods or services.

Sign-in codes are not part of this programme. A one-time 6-digit code sent when you sign in is a security message tied to that single sign-in attempt. It carries no marketing and no account news, and it is sent only because you asked to sign in. Replying STOP does still stop it, because STOP suppresses every text to that number: to sign in again, reply START and request a new code.

How you opt out

Reply STOP to any BuildSource text. We also honour the standard variants — STOP ALL, UNSUBSCRIBE, CANCEL, END, QUIT — and any wording a reasonable person would read as asking us to stop. You can also email [email protected]. We act immediately on receipt, and in every case within 10 business days.

You will receive one final message confirming you have been unsubscribed, and no further texts will be sent to that number.

For a homeowner, stopping also closes your request: the BuildSource number that connected contractors to you is disconnected, and no further contractor can claim your request. Contractors you have already spoken to and given your own details to are outside BuildSource and are not affected.

Reply HELP to any BuildSource text for help, or contact [email protected].

Your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, other than the service providers that process them on our instructions.

A homeowner's phone number is never given to a contractor. When a contractor you chose contacts you, the connection is made through a BuildSource-controlled number; the contractor does not see your number and you do not see theirs.

Supported carriers

Major US carriers, including AT&T, T-Mobile, Verizon, and their affiliated networks. Carriers are not liable for delayed or undelivered messages.