Privacy Policy

1. Information we collect

When you use the request screens, we record which steps you reach and how long they take, under a random number that is not linked to your phone number or address. We keep it for 90 days and use it only to make the steps quicker.

• Contractors (subscribers): name, business name, email, phone, billing details (processed by Stripe — we do not store card numbers), and the trades, categories and regions you select. For the Verified tier: the verification facts you supply (references, insurance certificate, memberships).
• Homeowners: your mobile number; the project address, taken from a map pin you confirm on your own device; the project category; how many contractors you want to hear from; a record of your consent (the exact wording shown to you, its version, and the date and time you accepted it); an email address if you choose to give one, used once to send your confirmation and not stored; and your reply to our day-30 follow-up text.
• Connectors: name, mobile number, the referrals attributed to your code, and any photo or note you attach to a contest. Connectors do not collect or hold homeowner information.
• Connector applicants — identity. Every application includes an identity check, and it costs the applicant nothing. You photograph your driver's license or passport and take a selfie. Those images go to Stripe Identity and never reach us. We receive a result and a reference — whether the check passed and an identifier for it — and nothing else. We never hold the image of your ID or your selfie at any point.
• Connector applicants — background check. If you are offered a seat, we run a criminal background check, which is what the $25 fee covers. It is carried out by Certn, a consumer reporting agency, using the identity Stripe already confirmed. We receive a result and a reference, not the report itself. You are told before it runs, and you receive the notices the law requires if a result goes against you — including who produced it and your right to dispute its accuracy with them directly.
• Automatically: standard server logs (IP address, browser, pages viewed) and call metadata for calls connected through a BuildSource number — time, duration, whether the call connected, and whether a person or voicemail answered, which our phone provider detects automatically during the call. We do not record calls and we do not store call audio.

2. How we use it

• To deliver the service you asked for: letting the contractors a homeowner chose reach that homeowner through a BuildSource number; recording referral outcomes and whether a referral fee has been paid.
• To send the transactional messages described in our SMS terms — verification codes, request confirmations, day-30 follow-ups, first-contact notices to connectors, and fee due dates. We do not send marketing texts.
• To verify facts a contractor asks us to verify, and to resolve contests about whether a referred job went ahead and at what value.
• To charge contractors for the requests they claim, and to detect fraud or abuse.
• To comply with law and enforce our Terms.

We do not collect, hold or pay referral fees. They are paid by the contractor to the connector directly.

3. How we share it

• Homeowner → contractors: the contractors a homeowner chose see the service requested and the property location so they can quote it. A homeowner's phone number is never disclosed to a contractor. Calls are connected through a BuildSource-controlled number, and neither party sees the other's number.
• Connector → contractors: a connector's identity is not shared with contractors. A connector sees the outcome and value band of jobs attributed to their code, and no homeowner contact details at any point.
• Service providers acting on our instructions: Cloudflare (hosting, database and private object storage), Stripe (payments, and Stripe Identity for the identity check), Certn (the criminal background check for applicants offered a seat), Twilio (calls and text messages), Resend (email), Google Maps Platform (address from a map pin). Each receives only what its function needs.
• Legal: when required by law or subpoena, or to protect our rights or users' safety.
• Never: we do not sell personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, other than the service providers above that process them on our instructions.

4. Text messages

We text you only after showing you the consent wording, and only for the purposes set out in our SMS terms. You can stop our texts at any time — reply STOP, or any comparable instruction such as "quit", "end", "cancel", "unsubscribe" or "stop all", or email [email protected]. For a homeowner, stopping also closes the request: the BuildSource number connecting contractors to you is disconnected and no further contractor can claim it. We act immediately on receipt, and in every case within 10 business days. Reply HELP for help. Message frequency: a homeowner receives up to 3 messages per request; a connector receives roughly one message per event on a referral they made. Msg & data rates may apply. Consent is not a condition of any purchase.

5. Retention

• Consent and opt-out records. We keep your mobile number together with the consent wording you saw, its version and the date, and a record of any opt-out, for as long as we need to be able to prove consent and to honour your opt-out. This record exists so that a number that has opted out is never contacted again; it is not used for any other purpose.
• Homeowner request records. Your number is removed from the follow-up record once the day-30 follow-up is closed. Your answers to the follow-up are kept for 12 months and then deleted.
• Contest evidence (photos, contracts) is kept for at most 180 days after the contest is resolved, then deleted. It may go sooner: a connector who withdraws their own contest has their photo deleted immediately, and a homeowner or property owner may ask us to delete evidence concerning their property at any time.
• Subscriber account and billing records are kept for as long as you have an account and as required for tax and accounting purposes.
• If you apply for a seat and are not selected, we delete everything from your application, and we instruct Stripe to redact the identity check as well. We never held the images in the first place. Nothing of yours is kept to be reconsidered later unless you asked to be on the waiting list.
• If you paid for the check and the result went against you, we keep only three things: the record of the payment, proof that the notices the law requires were sent to you, and a one-way hash of your identity so the same application cannot simply be made again. We keep no report, no images, and no detail of what the check found.
• If you hold a seat, we keep the result and reference of your checks for as long as you hold it, because the seat depends on them.

6. Your choices

• Stop our texts — and, as a homeowner, close your request — at any time (see section 4).
• You can delete your account yourself in the app, under Account if you are a contractor or Settings if you are a connector. Your account closes at once. Your contact details are erased right away, or the day any open job or fee is settled. If you are a contractor, we also keep your contact details and the card on file until every request you claimed is past its window: 60 days from the claim for roofing and 90 days for every other job. A job signed in that time can still be reported, corrected or disputed, and the fee on it collected. After that, they are erased automatically. We keep the records of past jobs and fees, and your consent and opt-out record, as described above. Ask us to access, correct, or delete your personal information, or to appeal a decision we make on such a request, by emailing [email protected]. We will respond within 45 days, and may extend that once by a further 45 days where reasonably necessary, telling you why. If we decline your request you may appeal to us at the same address; we will respond to an appeal within 60 days and, if we decline it again, tell you how to complain to the Texas Attorney General.

7. Security

Data is stored with Cloudflare and encrypted in transit. Contest evidence lives in a private bucket reachable only through short-lived signed links, and every access is logged. Card data never touches our systems — Stripe handles it. Calls placed through BuildSource are not recorded, and we hold no call audio.

8. Breach notification

If a breach of system security compromises the sensitive personal information of Texas residents, we will notify affected individuals as required by Texas Business & Commerce Code §521.053, and will notify the Texas Attorney General where the threshold for doing so is met.

9. Children

BuildSource is for adults engaging contractors or operating a trade business. We do not knowingly collect information from anyone under 18.

10. Changes and contact

We will post any changes here with a new effective date. Questions or requests: [email protected] — Minslow Partners LLC (dba Build Source), Texas, USA.